1. Delivery Times
Delivery time is calculated from the next business day after the order is received. We print each order individually, so the packing time includes both production and shipping.
| Destination | Delivery Time |
|---|---|
| Denmark | 1-4 business days |
| EU (Sweden, Norway, Germany, etc.) | 1-5 business days |
| Rest of the world | 1-7 business days |
Wallpaper and special products may take up to 2 extra days due to the production process.
Large canvases (200×100 cm and 300×150 cm)
XL canvases are handled separately due to their size:
- Production time: 4 business days
- Shipping: 2-3 business days
- Shipping company: DHL or Danske Fragtmænd — delivered directly to the customer
- Total delivery time: approx. 6-7 business days from order to door
The shipping company will contact you directly to arrange a delivery time. XL canvases are not delivered to parcel shops.
2. Shipping Prices
Free shipping on all orders over €53 regardless of destination.
For orders under €53, the following charges apply:
- Denmark & EU: 75 kr.
- Rest of the world: 99 kr.
Any customs and local fees for delivery outside the EU will be charged to the recipient and settled directly with the shipping company.
3. Shipping Companies
We automatically choose the best shipping company based on the size of the package and your delivery address:
- GLS — small and medium packages: posters, smaller canvases, acrylic glass, frames (parcel shop or home delivery)
- DHL or Danske Fragtmænd — large packages: XL canvases, roll formats, and special products (delivered directly to the door)
4. Track Your Package
When your package is shipped, you will receive an email with a track & trace link. The link typically becomes active within 48 hours of receiving the email — it may take some time before the shipping company's system has registered the package.
You can also track your order directly on the site with your order number or the email you used when ordering.
5. Uncollected Packages
Packages that are not collected will be automatically returned to us after 7 days. Standard packages incur a fee of 75 kr. to cover return shipping and handling — the amount will be deducted from the refund if you wish to get your money back.
You can also choose to have the package sent again for a new shipping fee.
Return Shipping for Large Canvases (XL Format)
For XL canvases (200×100 cm and 300×150 cm), the shipping is included in the product price upon purchase. However, in case of return or uncollected package, the customer must pay for the return shipping, as the package requires special handling with DHL or Danske Fragtmænd.
Return shipping for XL canvases typically ranges from 800-1,000 kr. depending on the destination and shipping company. The amount will be deducted from the refund — or you can choose to have the package sent again for a new shipping fee.
Tip: Always order a smaller test version or use our preview before going for XL formats. This way, both parties avoid unnecessary shipping costs.
6. Returns
You have 14 days of withdrawal rights on all standard products (according to the Consumer Agreement Act). Personalized products — photo posters, AI-generated posters, and customized texts — are excluded from the right of withdrawal.
How to Return
- Email info@dreamwall.art within 14 days
- You will receive a confirmation and return instructions
- Send the package to our address (the return shipping is paid by you):
Dreamwall Scandinavia — Return
Elgårdsvej 14
8370 Hadsten - We receive the package and refund the purchase amount within 14 days
Requirements for the Returned Item
- The item must be in the same condition as when received
- Original packaging should be included if possible
- The poster must not be folded, wrinkled, or damaged
- Frames cannot be returned if the protective film has been removed
- Wallpaper cannot be returned unless there is a manufacturing defect
We do not offer exchanges — if you want a different size or design, return first and then order again.
7. Damaged or Incorrect Items
If your package is damaged or you have received an incorrect item, contact us immediately — we will resolve the issue quickly.
Send to info@dreamwall.art:
- Photo of the package (outer packaging)
- Photo of the product (damage clearly visible)
- Your order number or order email
We will assess the claim and send a replacement or refund the amount as soon as possible — at no extra cost to you. We will cover the return shipping.
8. Acrylic Glass — Remove the Protective Film
Acrylic glass frames are protected by a plastic film on one or both sides during transport. Remember to remove the film before hanging the frame — otherwise, the image may appear blurry or "out of focus".
The film is typically stuck and can be pulled off in one go. Always check both the front and back.
9. Contact
Questions about shipping or returns? We are available on weekdays from 09:00 to 16:00.
Email: info@dreamwall.art
Phone: +45 29 29 29 83